Melissa Kivett is the Managing Director, Head of Prudential’s Enterprise Strategic Relationship Management. She is responsible for strategically catalyzing and deepening relationships with Prudential’s most valued partners and industry associations. She also represents Prudential on the Board of the Insured Retirement Institute and as both Board Secretary and founding member of the Alliance for Lifetime Income, a groundbreaking non-profit, whose mission is to educate and grow the number of protected households in America.

Previously, Melissa held multiple leadership roles at Prudential, most recently as Chief Customer Experience & Marketing Officer of Individual Solutions Group. In a prior role as Chief Strategy Officer of Annuities, she led customer-focused digital transformation and redefined the skills and capabilities of the strategy, marketing, customer experience, communications, operations, and business intelligence teams. These efforts resulted in double-digit increases in business growth and team engagement.

Prior to joining Prudential, Melissa held diverse global roles at several Fortune 500 financial services companies, including head of strategy, business development, marketing, innovation, and investor relations. Her experience includes taking a Fortune 500 company public (second largest IPO that year next to Google) and leading investor relations during the 2008 financial crisis and SEC investigation. She also launched a global financial services brand, digitized a marketing organization, strategically reimagined a business portfolio for growth, and upskilled small and large 200+ multi-disciplinary teams.

A published innovator, Melissa’s work has been recognized by Innovation Leader magazine and the Corporate Executive Board. The Insurance Advisory Board recognized her accomplishment to build a strategic investor relations function as an industry best practice. Institutional Investor magazine named her work as one of the most shareholder-friendly teams in the financial services sector.

Kivett received a Bachelor of Arts from the University of Massachusetts and a Master of Business Administration from Columbia Business School. She is a Board Member of the Insured Retirement Institute, the leading financial services trade association for the retirement income industry, and Secretary of the Board and member of the Operating Committee for the Alliance for Lifetime Income.